Refund and cancellation policy

This policy covers Sprung Pro subscriptions. Questions or refund requests: hello@getsprung.app.

Free trial

New subscribers can get a 7-day free trial. Cancel before it ends and you won’t be charged anything.

Cancelling

• Web: use the link in your Paddle receipt email, or email us and we’ll cancel it for you.
• iPhone: Settings → your name → Subscriptions → Sprung.
• Android: Google Play → Payments & subscriptions → Subscriptions → Sprung.

After you cancel, Sprung Pro stays active until the end of the period you’ve paid for, then it isn’t renewed.

Refunds for web purchases

Web subscriptions are sold by Paddle, our reseller and merchant of record. If you’re not happy, ask for a refund within 14 days of a charge, either through the link in your Paddle receipt or by emailing us, and you’ll get the full amount for that charge back. Requests after 14 days are looked at case by case. Your rights as a consumer under the law where you live, and under Paddle’s buyer terms, still apply.

Refunds for App Store and Google Play purchases

Purchases made in the iPhone or Android app are billed by Apple or Google, so they handle refunds: request one at reportaproblem.apple.com, or in Google Play under your order history. We can’t issue those refunds ourselves.